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Privacy & data protection

Your information. Handled properly.

This privacy policy explains what personal information East Coast Decorators collects, why we use it, who it may be shared with, how long we keep it and the rights available to you under UK data protection law.

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Who we are

About this privacy policy

East Coast Decorators & Plastering Specialists provides painting, decorating, plastering, spray finishing and related property services across Norfolk, Suffolk and Cambridgeshire. For personal information handled through this website, enquiries, quotations and customer work, East Coast Decorators is the data controller.

This policy applies when you visit our website, complete a contact form, ask for a quote, send photographs, contact us by phone or email, arrange a visit or become a customer.

Please do not send sensitive personal information unless it is genuinely necessary for us to understand or safely complete your project.

Information we collect

The information needed to handle your enquiry or project

We collect information directly from you, information created while providing our services and limited technical information generated when you use the website.

Contact and enquiry details

  • Your name, email address and telephone number.
  • Your property location or service address.
  • Your preferred method of contact.
  • The services you are interested in.
  • Information included in your message or quote request.

Project information

  • Photographs, measurements and descriptions you provide.
  • Property access, appointment and site-visit information.
  • Quotation, scope-of-work and job-progress records.
  • Customer correspondence and agreed project requirements.

Website and technical data

  • IP address, device, browser and operating-system information.
  • Pages visited, referral information and approximate visit times.
  • Security, server and error logs.
  • Cookie and analytics information where those tools are enabled.
How we use information

Why we use your data and our lawful basis

UK data protection law requires us to have a lawful reason for using personal information. The basis depends on what we are doing with the information.

Purpose Information used Lawful basis
Responding to enquiries and preparing quotations Name, contact details, property information, messages, photographs and project requirements. Taking steps at your request before entering a contract and our legitimate interest in responding to genuine enquiries.
Providing and managing decorating services Contact details, service address, appointments, access information, project records and communications. Performance of a contract with you.
Operating and protecting the website Technical logs, IP address, browser information, security events and error reports. Our legitimate interests in website operation, security, fraud prevention and service reliability.
Website analytics Cookie identifiers, device information and website-usage information. Your consent where non-essential analytics technologies are used.
Marketing and updates Name, contact details and marketing preferences. Your consent, or legitimate interests where electronic-marketing law permits. You can opt out at any time.
Legal claims and business protection Relevant quotations, contracts, communications, photographs and project evidence. Our legitimate interests in establishing, exercising or defending legal rights and complying with legal duties.
We do not sell personal information. We may share limited information with trusted service providers, insurers, professional advisers, suppliers or subcontractors when this is necessary to operate the business or complete your project. We may also disclose information where required by law.
International processing. Some website, email, hosting or technology providers may process information outside the UK. Where this happens, we take reasonable steps to ensure an appropriate legal transfer mechanism and suitable safeguards are in place.
Cookies and website data

How website technologies may be used

Cookies and similar technologies are small files or identifiers used to operate websites, protect forms, remember preferences and understand how visitors use a site.

Essential technologies

These support functions such as website security, form operation, session management, load balancing and remembering privacy choices. They may be used where necessary for the website to function.

Analytics technologies

Analytics can help us understand page visits, general website performance and how people find the site. Where non-essential analytics technologies are used, they should only be activated after you have chosen to accept them.

Embedded services

Embedded maps, videos, social-media content or third-party widgets may set their own cookies or receive technical information when loaded. These services are controlled by their respective providers.

Your choices

You can use the website's cookie controls where available and can also manage or delete cookies through your browser settings. Blocking essential technologies may affect how parts of the website operate.

Retention and your rights

How long we keep information

We keep personal information only for as long as it is reasonably needed for the purpose it was collected, including legal, insurance and dispute-resolution requirements.

Type of information Typical retention period
Enquiries that do not become customer work Normally up to 24 months after the last meaningful contact.
Customer, quotation and completed-job records Normally up to six years after the work is completed or the customer relationship ends.
Marketing information Until you withdraw consent or object. We may retain a minimal suppression record to respect your opt-out.
Website and security logs For the shortest period reasonably necessary for security, diagnostics and hosting administration.
Your data-protection rights

Requests you can make

Depending on the circumstances, you may have the following rights. These rights are not absolute and legal exceptions may apply.

AccessAsk for a copy of the personal information we hold about you.
CorrectionAsk us to correct information that is inaccurate or incomplete.
ErasureAsk us to delete information where there is no valid reason to keep it.
RestrictionAsk us to limit how information is used in certain circumstances.
ObjectionObject to processing based on legitimate interests or to direct marketing.
PortabilityRequest eligible information in a structured, commonly used format.
Withdraw consentWithdraw consent at any time where consent is the basis being used.
ComplainRaise a concern with us and, where appropriate, with the Information Commissioner's Office.
No automated decisionsWe do not use solely automated decisions that produce legal or similarly significant effects.
Security and other information

How we protect and handle personal information

Information security

We use reasonable technical and organisational measures designed to protect information against accidental loss, unauthorised access, alteration or disclosure. No internet or email system can be guaranteed completely secure.

Children's information

Our website and services are intended for adults arranging property services. We do not knowingly collect personal information directly from children.

Third-party websites

Our website may contain links to websites operated by other organisations. Their privacy practices are controlled by them, and you should review their privacy information before providing personal data.

Changes to this policy

We may update this privacy policy when our website, services, suppliers or legal requirements change. The current version and update date will be published on this page.

Contact us

Questions or data requests

Contact us to ask a privacy question, exercise a data-protection right or raise a concern. We may need to confirm your identity before disclosing or changing personal information.

Business East Coast Decorators & Plastering Specialists
Email info@eastcoastdecorators.com
Telephone 07940 923030
Contact page eastcoastdecorators.com/contact/